Remote communication is the communication and transfer of data that occurs between devices not present in the same place.
With the technological advancement, this type of communication has become increasingly popular in various forms (SMS, instant messaging platform or e-mail for example), obviously its usefulness is also present in the workplace, with the creation of teams with people who they rarely meet, or never.
This type of interaction is certainly very useful but is not without problems, in fact it is a type of “cold” communication that sometimes in the absence of the human element (empathy, verbal language, tone of voice etc.) can lead to misunderstandings. The management of these misunderstandings or misinterpretations is fundamental for the the team, the team manager must first establish clear rules (and advice) in the use of remote communication, rules that obviously must also respect it. Some of these rules can be: to establish definitively which communication tools are used and why, or alternating (without ever exceeding!) some funny messages among the members to make communication more empathic and create a greater psychological connection. In the meantime, as already written, clear rules must be established with precise boundaries otherwise communication risks get out of hand with costs for the team and for the company, in this regard we recommend this precious article via¬†Harvard Business Review