Communication is a key (and often underestimated) skill for any manager, whether in the lab or not.
Avoidable clashes, hurt feelings, lack of transparency, etc. these are all unpleasant situations that can happen with bad communication.
Good communication is made of authenticity and authority, but it is not necessary to reveal only one’s own opinions, but also the motivations that compose them.
Communication is made up of fundamental 7Cs:
use direct messages and with a simple message.
2) Concision: use few and correct words for the construction of the message.
Few frills manage to get a clear image of the message we want to convey, we can also help ourselves, if possible, with visual aids such as charts, graphs, etc.
honesty and truth earn you credibility, communication must be based on precise facts and data
Consistency and logic allow us to eliminate misunderstandings of the message.
When the message contains everything it wants to communicate, it is complete, this is necessary and effective for the understanding of the utterance
With kindness and respect, our communication is certainly more effective.
Beyond the 7C there are other positive elements for communication to keep an eye on:
a warm welcome is always appreciated by the interlocutor
asking questions helps people better explain what’s important
a small sincere compliment is always appreciated
Sharing something of ourselves should give the other the opportunity to see our motives and reasons
Giving support is a fundamental help
it seems trivial but it is not, the great leaders are also great listeners, the effectiveness of communication comes from listening.
Effective and transparent communication involves effort but pays off with great long-term benefits, it shouldn’t be underestimated! If you want to know more, we recommend the article by Labmanager … Enjoy reading!